Pub Casino Responsible Gambling
Pub Casino believes gambling should always be viewed as entertainment, not as a way to make money or solve financial problems. Casino games involve risk, and outcomes are determined by chance. There is no guaranteed strategy, system or method that can ensure a profit.
This responsible gambling policy explains the safeguards and practical steps available to help customers keep gambling within safe and enjoyable limits. Pub Casino encourages every player to consider their behaviour, use the tools provided and seek independent assistance if gambling becomes difficult to control.
Our Commitment to Responsible Gambling
Pub Casino is committed to promoting a safer gambling environment for all customers. Responsible gambling means making informed decisions, understanding the risks involved and treating gaming as a leisure activity with a fixed cost.
We aim to provide clear information about gambling risks and make appropriate controls available through the website. We also expect customers to provide accurate information, use their accounts responsibly and avoid gambling when they are experiencing financial, emotional or personal difficulties.
No measure can remove every risk associated with gambling. However, setting boundaries before playing and responding promptly to warning signs can help reduce the possibility of harm. Pub Casino may take reasonable account-level or account-management measures where customer activity raises responsible gambling concerns.
Recognising Problem Gambling
Gambling may be becoming harmful when it takes priority over work, family, health, studies or other normal activities. A person may also be at risk if they gamble for longer than planned, spend more than intended or feel unable to stop despite negative consequences.
Warning signs can include chasing losses, borrowing money to gamble, hiding gambling activity, feeling restless when not playing, repeatedly increasing stakes, missing payments or using gambling to escape stress, anxiety or low mood. Feelings of guilt, conflict with people close to you and a belief that a big win will resolve financial problems are also important indicators.
If any of these signs apply to you, pause your gambling and review your account limits. Speaking to someone you trust or contacting an independent support organisation can provide practical guidance without judgement. Early action is often easier than waiting until problems become more serious.
Self-Assessment and Limits
Before gambling, consider whether you can comfortably afford the time and money involved. A self-assessment can help you identify habits that may require attention. Ask yourself whether gambling affects your finances, relationships, mood, sleep or ability to meet everyday responsibilities.
Pub Casino encourages players to establish limits before depositing or playing. Available controls may be applied through account settings or by contacting customer support, subject to the applicable account process. Useful safeguards include:
- Deposit limits - Set a maximum amount that can be deposited over a selected period, such as a day, week or month.
- Loss limits - Decide the maximum amount you are prepared to lose and stop playing when that boundary is reached.
- Reality checks - Use reminders showing how long you have been playing and, where available, relevant account activity so you can review your session.
- Cooling-off periods - Take a temporary break from gambling for a chosen period when you need time away from the website.
- Self-exclusion - Request a longer-term restriction that prevents access to gambling services for the selected period. Self-exclusion should be treated as a serious commitment and not as a temporary inconvenience.
Limits should be realistic and set before a gambling session begins. Increasing a limit during a period of excitement, frustration or loss-chasing can undermine its purpose. If you feel unable to maintain the limits you have selected, stop gambling and seek support.
Responsible Gaming Tools
Pub Casino provides responsible gaming features intended to help customers monitor and manage their activity. The precise availability and operation of a feature may depend on the account interface and applicable procedures. Players should review the responsible gambling area of the website or contact support for assistance.
- Account deposit controls allow customers to set or request boundaries on how much they deposit within a defined period.
- Session and activity information helps players review their gambling history, deposits, withdrawals and gameplay where those records are available.
- Reality check notifications provide prompts during play so customers can pause and consider the time spent online.
- Cooling-off options enable customers to take a short, planned break from gambling.
- Self-exclusion requests restrict access for a longer period and support customers who need a firm separation from gambling.
- Account support is available for questions about limits, breaks, exclusions and other responsible gambling measures.
These tools work best when used before concerns arise. They should not be viewed as a substitute for professional advice or as a guarantee that gambling-related harm will be avoided.
Support and Assistance
If gambling is becoming difficult to control, stop playing and seek professional help. Talking to a qualified adviser can help you understand your behaviour, manage financial or emotional effects and identify practical next steps. You may also contact Pub Casino at [email protected] for assistance with account restrictions and responsible gambling options.
The following are independent external support services. They are not partners of Pub Casino and are not operated, controlled or provided by Pub Casino:
- GamCare provides information, advice and support for people affected by gambling-related harm.
- BeGambleAware offers independent information about safer gambling and where to find further help.
- GAMSTOP provides a free online self-exclusion service for eligible online gambling accounts.
The National Gambling Helpline can be reached on 0808 8020 133. It is a free, confidential support service available 24 hours a day for anyone affected by gambling, including family members and friends.
If gambling has created urgent financial, emotional or personal risk, contact an appropriate professional or emergency service without delay. Support is available, and asking for help is a constructive step.
Underage Gambling
Only individuals aged +18 or older may use the Pub Casino website. Underage gambling is not permitted. Age verification and account checks may be used to confirm that customers meet the minimum age requirement.
Parents, guardians and account holders should take reasonable care to prevent access by minors. A young person should never be allowed to use another person’s account, payment method or login details. If you believe an underage person has accessed the website, notify Pub Casino promptly so the matter can be reviewed.
Any account found to have been opened or used by a person below the permitted age may be restricted or closed in accordance with the applicable account procedures. Customers must keep their login credentials private and use suitable device security.
Parental Controls
Online gambling accounts are intended for the registered account holder only. Parents and guardians should use device-level parental controls, password protection and age-restriction settings to reduce the possibility of access by children or other unauthorised users.
Useful precautions include keeping phones, tablets and computers locked, avoiding saved passwords on shared devices and checking that payment details cannot be used without permission. Customers should also avoid allowing another person to gamble through their account, even if that person is an adult.
Parental controls can support safer access to devices, but they do not replace the requirement for each customer to protect their account credentials and comply with the minimum age rule.
Tips for Staying in Control
The following practical habits can help keep gambling within its intended entertainment purpose:
- Set a gambling budget using only money you can afford to lose after essential expenses have been covered.
- Decide how long you will play before starting and take regular breaks away from the screen.
- Never chase losses or increase stakes to recover money more quickly.
- Do not borrow money, use credit intended for necessities or sell possessions to fund gambling.
- Keep gambling separate from household bills, savings and other financial commitments.
- Avoid gambling when you are angry, upset, tired, under the influence of alcohol or trying to escape personal problems.
- Do not rely on gambling winnings to pay for everyday needs or treat a win as regular income.
- Review your deposits, withdrawals and playing time regularly so that your behaviour remains visible to you.
- Talk openly with a trusted person if gambling starts to affect your mood, relationships or finances.
- Use a cooling-off period or self-exclusion as soon as you believe a stronger break is needed.
Changes to This Policy
Pub Casino may review and update this responsible gambling policy to reflect changes to its services, account controls, customer support procedures or responsible gambling practices. Any revised version will be made available on the website and will apply from the date it is published unless a different effective date is stated.
Customers should check this page periodically to remain familiar with the available safeguards. Continuing to use the website after an updated policy is published indicates that the customer has had the opportunity to review the revised information. The latest version should always be treated as the current statement of Pub Casino's responsible gambling approach.
Last updated: